How It Works

Initial Consultation

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I like to start with a free consultation which looks at your current needs and how I can help you achieve your goals.

Prices/Budget

Hours and rates will be agreed at the outset so there are no unexpected invoices at the end of the month. I understand how quickly business needs can change, so if you decide you need more or less hours, that isn’t a problem and can be discussed.

Paperwork…

Once you have decided you would like to go ahead, I will email a Welcome Packet that contains everything you will need to know plus a VA Client Contract for signature. 

Once the signed contract has been returned, we will agree a start date.

Communication

Communication is crucial when working with a Virtual Assistant, so we will agree your preferred method of communication at the outset. 

We will also agree how often you would like to be updated, i.e. daily, weekly etc.

Invoicing

For the hourly service, I track my time, round up or down to the nearest 15 minutes and send you a time report with your invoice so you can see a full breakdown. You will be invoiced at the end of every month. Payment is required within 14 days. 

NOTE: ALL new clients will be invoiced after 1 week, payment is required within 7 days.

Retainer packages are invoiced for the month ahead as you are paying to guarantee and retain my time, so you are confident in the knowledge that you have X amount of hours to use every month.

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Project based packages Half of the funds must be paid up-front and the other half must be paid after the project has been completed.
 All projects will be completed within 2 weeks
The first half of the payment MUST BE paid before the project can be started.

The second half of the payment will be invoiced after the project has been completed.

Payments should be made through PayPal.